Return Information
To request a return and refund, you must initiate the process within 7 days of receiving the product, and the item must be in its original packaging. Refunds will be processed within 7-14 working days after evaluating the condition of the returned item. Please note that this policy does not apply to pre-ordered or custom manufacturing items.
The following categories, however, are not covered by this policy:
For equipment that requires installation, returns cannot be processed after delivery and installation at the customer's premises. However, if a manufacturing defect is detected during installation, the faulty part will be replaced at no cost or the entire machine will be replaced. Refunds will be initiated within 7-14 working days after evaluating the returned product's condition.
For shoes and apparel, returns will only be accepted if the product is unused, in its original unsealed packaging, and includes all tags. All returns must be requested within three days of purchase. We cannot accept returns on sealed products, and we also cannot accept returns on the following items due to hygiene reasons: nutrition products, wearable technology, mats, socks, towels, gloves, insoles, bandages, hand wraps, and similar items.
All Fitness & Sports equipment is not refundable once unboxed/installed, under any circumstances. In case of any mechanical defect on the equipment, the product shall be replaced or repaired free of charge.
Refunds
Once we receive and inspect the return shipment, the refund payment will be processed within 7-14 working days. Once approved, your refund will be processed, and the credited amount will be returned via the same original method of payment.